Head of operations & service
Born and raised in Hong Kong, Timothy Chan began his career by working and training in the hotel industry, eventually earning leadership roles at Sheraton Hong Kong Hotel & Towers and Intercontinental Hong Kong. While developing his experience, Timothy ascended to greater positions of responsibility by demonstrating a self-motivating desire to treat service as an unending quest for perfection. His ability to provide flawless dining experiences for his guests, along with his positivity and leadership qualities resulted in a Captain’s position at two Michelin-starred Caprice at Four Seasons Hotel Hong Kong.
From 2008-2014 at Caprice, Timothy rose from Captain to Assistant Manager and eventually, the highly coveted role of Maître D'. During his long and outstanding tenure, Timothy worked closely with the kitchen to develop new menus, trained his staff in the art of world-class hospitality, managed daily operations with flawless quality while exceeding the highest expectations of guest satisfaction.
His leadership skills led to a critical role as staff trainer for the launch of Four Seasons Hotel Kyoto. Now as the Head of Operations & Service for Gourmet Dining Group, Timothy will bring his exceptional experience and passion as he oversees the service teams at Arbor.